Organizations are facing ever-increasing challenges, brought on by marketplace pressures or the nature of the workplace.

Many organizations are now looking to knowledge management (KM) to address these challenges. Such initiatives are often started with the development of a knowledge management strategy.

To be successful, a KM strategy must do more than just outline high-level goals such as 'become a knowledge-enabled organization'.

Instead, the strategy must identify the key needs and issues within the organization, and provide a framework for addressing these.